FAQ

FAQ

(frequently asked questions)

1. How long does shipping take?
Within Europe, approximately 3–21 business days. Internationally, 3–21 business days.

2. How can I track my order?
You will receive an email with your tracking number after shipping.

3. Can I return jewelry?
Yes, within 14 days – provided the item is unworn and in its original packaging. Personalized products are non-returnable.

4. Which payment methods are accepted?
We accept credit card, PayPal, Klarna, Apple Pay and other common methods.

5. Where does Vellé Ami come from?
Vellé Ami is a European label based in Romania – designed for modern individuality with style.